Privacy Policy

Effective from August 2025

At Real World English with Reena, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information.

1. Who we are

Our website address is https://realworldenglishwithreena.com.

The owner is Reena Mistry, who runs English language coaching services for healthcare professionals.

2. What information we collect

We may collect personal information you voluntarily provide, such as:
- Your name and email address (e.g. through forms or sign-ups)
- Booking and payment details (via third-party platforms like TidyCal, Apple Pay, Bizum or Stripe)
- Your communication preferences

We may also collect non-personal data, such as IP addresses or browser type through cookies.

3. How we use your information

We use your information to:
- Provide and improve our services
- Respond to inquiries and support requests
- Manage bookings and course enrolments
- Send newsletters or updates if you have opted in (you may unsubscribe at any time)

4. How we store your data

We use secure third-party tools to manage data (e.g. Google Workspace, TidyCal, Stripe). Data is stored securely and only accessed by authorised individuals. We do not sell, rent or lease your data.

5. Cookies

Our site may use cookies to improve user experience. You can set your browser to refuse cookies or alert you when cookies are being sent.

6. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as visiting the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

6. Third-party services

We may use third-party services, who have their own privacy policies, such as:

- Mailerlite (for sending details about courses, services and updates). You can unsubscribe at any time. Mailerlite's privacy policy can be found at

https://www.mailerlite.com/legal/privacy-policy

- TidyCal (for appointment scheduling). TidyCal's privacy policy can be found at https://tidycal.com/privacy-policy

- Stripe, Apple Pay or Bizum (for payment processing)

Their privacy policies can be found at https://stripe.com/en-es/privacy

https://www.apple.com/legal/privacy/data/en/apple-pay/

https://bizum.com/es/politica-de-privacidad/

7. Your rights over your data

You have the right to:

- Request an exported file of the personal data we hold about you, including data you have provided
- Request corrections to data we hold about you

- Request data we hold about you to be erased

This does not include any data we must retain for administrative, legal or security purposes.

To exercise your rights, please contact us at (link to mailerlite form).

8. Updates to this policy

We may update this privacy policy from time to time. We will notify you of any significant changes and update the “Effective Date” at the top of this page.